Terms & Conditions

Last updated: October 2026

These Terms and Conditions govern your use of the Westio Casino platform. By opening an account you confirm that you have read, understood, and agree to these terms in full. If you do not agree, please do not use the service.

1. Eligibility

You must be at least 18 years of age.
You must be in a jurisdiction where online casino gambling is permitted.
You must not be a resident of a country listed on Westio's restricted jurisdictions list (available in the help centre).
You must not be an employee, contractor, or immediate family member of Westio or its affiliated companies.
Only one account per person, household, IP address, and payment method is permitted.

2. Account Rules

All registration details must be accurate and complete. You are responsible for keeping your details current.
You must not share your login credentials with any other person.
Westio reserves the right to request identity verification at any time.
Westio reserves the right to suspend or close an account that violates these terms.
All account balances are denominated in Canadian Dollars (C$).

3. Bonuses

Bonuses are subject to wagering requirements and time limits as stated in each offer's individual terms.
The welcome bonus carries a 30× wagering requirement on the combined bonus and deposit amount, a maximum bet of C$8 per round while the bonus is active, a 30-day expiry, and a maximum win of 5× the bonus amount.
Wagering requirements must be met before the bonus balance can be withdrawn.
Westio reserves the right to void bonus funds and associated winnings if bonus abuse is detected.
Bonuses cannot be combined unless specifically stated.

4. Deposits & Withdrawals

The minimum deposit is C$15. The minimum withdrawal is C$15.
The standard daily withdrawal limit is C$7,500. Higher limits apply to VIP tiers.
Withdrawals are processed to the same method as the matching deposit where possible.
KYC verification must be complete before any withdrawal is processed.
Westio does not charge withdrawal fees; your payment provider may apply charges.

5. Prohibited Activity

The following activities are strictly prohibited and may result in immediate account closure and forfeiture of funds:

Using false or stolen identity information
Using a VPN, proxy, or other tool to misrepresent your location
Collusion between players
Using bots, automated software, or AI systems to play
Exploiting software errors or bugs — any winnings from known errors must be reported and are void
Attempting to launder money through the platform
Chargeback fraud or reversing legitimate payments

6. Inactive Accounts

An account is considered inactive after 12 consecutive months of no login activity. Westio will attempt to contact you before applying an inactivity fee. A monthly administrative fee of C$10 (or the remaining balance if lower) may be applied to inactive accounts after this period. Accounts with zero balance will be closed after 24 months of inactivity.

7. Disputes

If you have a complaint, contact support at [email protected] or via 24/7 live chat. Westio aims to resolve all disputes within 10 business days. If a dispute is not resolved to your satisfaction, you may escalate to the relevant dispute resolution body identified in your account's regulatory documentation.

8. Changes to Terms

Westio reserves the right to amend these terms at any time. Material changes will be communicated by email or in-platform notification with at least 14 days' notice before taking effect. Continued use of the service after notification constitutes acceptance of the revised terms.

9. Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which Westio is licensed. Any disputes that cannot be resolved through the internal process will be referred to the appropriate competent authority under that jurisdiction's laws.