Responsible Gaming

Westio provides gambling for entertainment. For most players it stays that way — but gambling can become harmful for some people. This page describes the tools available in your account to help you stay in control, the warning signs to watch for, and where to find support in Canada.

In-Account Tools

All responsible gambling tools are available directly from your account settings. You do not need to contact support to set them — they take effect immediately when activated.

Deposit Limits

Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once set, the limit cannot be increased immediately — a 24-hour cooling-off period applies to increases to prevent impulsive decisions. Decreases take effect immediately.

Loss Limits

Set the maximum net loss you are comfortable with over a defined period (daily, weekly, monthly). When the limit is reached, you cannot place further real-money bets until the period resets. Like deposit limits, reducing a loss limit is instant and increasing one requires a cooling-off period.

Session Reminders

Set a session length reminder. When the time is up, Westio displays a pop-up showing how long you have been playing and your session result. You choose whether to continue or stop.

Time-Out

Take a break from gambling for a set period: 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out your account remains open but you cannot deposit or place bets. The time-out cannot be lifted early. Marketing communications are paused for the duration.

Self-Exclusion

Self-exclusion closes your account for a minimum of 6 months, up to permanent exclusion. Once activated, self-exclusion cannot be reversed during the chosen period. When the period ends you may request reinstatement — there is a 7-day reflection period before reactivation is possible. To self-exclude, contact support at [email protected] or via 24/7 live chat and request the self-exclusion form.

Warning Signs

Gambling may be becoming a problem if you notice any of the following:

• Spending more than you planned, or chasing losses
• Gambling with money needed for bills, rent, or food
• Lying to family or friends about how much time or money you spend on gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling
• Gambling interfering with work, relationships, or responsibilities

Help Resources in Canada

If you are concerned about your gambling, free and confidential help is available:

• Responsible Gambling Council (RGC) — Canada's national responsible gambling organisation. Provides resources, tools, and referrals at responsiblegambling.org.
• ConnexOntario — 24/7 helpline covering mental health, addictions, and gambling: 1-866-531-2600
• British Columbia Problem Gambling Help Line: 1-888-795-6111
• Quebec — Gambling: Help and Referral: 1-800-461-0140
• Alberta Problem Gambling Helpline: 1-866-461-1259
• Gamblers Anonymous: gamblersanonymous.org

Blocking Software

Third-party blocking software can restrict access to gambling websites across all your devices:

• Gamban — blocks thousands of gambling sites and apps across all devices: gamban.com
• BetBlocker — free blocking tool available at betblocker.org

Protecting Young People

Westio is strictly for players aged 18 and over. Do not share your account login details with anyone. If children or young people have access to your device, use parental control software to prevent access to gambling sites.