Privacy Policy
Last updated: October 2026
Westio Casino ("Westio", "we", "our") is committed to protecting the personal information of all players and visitors. This Privacy Policy explains what data we collect, why we collect it, how it is used and stored, and your rights under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Questions about this policy may be directed to the Office of the Privacy Commissioner of Canada at priv.gc.ca.
1. Data We Collect
Account Registration
When you create an account we collect: full legal name, date of birth, email address, residential address, and chosen account currency. This is necessary to create and manage your account.
Identity Verification (KYC)
To comply with anti-money-laundering regulations, we collect copies of identity documents (passport, driver's licence) and proof of address. Source-of-funds documentation may be requested for higher-value activity.
Payment Information
We collect the information required to process deposits and withdrawals: card details (processed by PCI-DSS compliant payment processors — we do not store full card numbers), e-wallet account references, or crypto wallet addresses.
Usage Data
We automatically collect information about your session including IP address, device type, browser, pages visited, games played, and session duration. This data is used for security, analytics, fraud prevention, and improving the service.
Communications
If you contact support, we retain the content of those communications for service-quality and compliance purposes.
2. How We Use Your Data
- To operate and manage your account
- To process deposits, withdrawals, and bonus claims
- To verify your identity and comply with legal obligations (AML, KYC)
- To detect and prevent fraud, cheating, and problem gambling
- To provide and improve customer support
- To send account-related notifications (transaction confirmations, security alerts)
- To send promotional communications where you have opted in
- To conduct internal analytics and improve the platform
3. Data Sharing
We do not sell your personal data. We share data only as described here:
- Payment processors: to process your deposits and withdrawals
- Identity verification providers: to complete KYC checks
- Regulatory authorities: where required by law or our gaming licence
- Game providers: limited session data required to deliver the games you play
- Service providers: hosting, analytics, and customer support tools that process data on our behalf under strict contractual obligations
4. Cookies
Westio uses cookies and similar tracking technologies. Essential cookies are required for the site to function. Analytics and marketing cookies are optional and can be managed. See our Cookie Policy for full details and opt-out instructions.
5. Your Rights
Under PIPEDA and applicable provincial privacy laws, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Withdraw consent for non-essential processing
- Request deletion of your data (subject to our retention obligations)
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise your rights, contact us at [email protected].
6. Data Retention
We retain account and transaction data for a minimum of five years after account closure to meet our regulatory and legal obligations. KYC documents are retained for the same period. You may request deletion of non-essential data at any time — essential regulatory data cannot be deleted before the retention period expires.
7. Security
All data is transmitted over SSL/TLS encrypted connections. Personal and financial data is stored on secured servers with access restricted to authorised personnel. We audit our security practices regularly.
8. Contact
Data privacy queries: [email protected]
Data protection authority: Office of the Privacy Commissioner of Canada — priv.gc.ca